Orbitel communications

No more searching for stamps, writing checks, licking envelopes, or running to the mailbox. With just one click of a mouse, you can view and pay your bill online, hassle-free, at any time, day or night. We're pleased to offer you a simple, more convenient and secure way to manage your cable account.

Frequently Asked Questions
  1. What is EBPP?
  2. What is an eBill?
  3. How does Orbitel Cable's EBPP service work?
  4. What are the benefits of EBPP?
  5. How much does it cost?
  6. How secure is my bill payment and personal information?
  7. Do I need any special hardware or software to sign up for EBPP?
  8. What payment methods are accepted?
  9. Can I use my debit card to pay online?
  10. If I'm a new Orbitel Cable customer, can I immediately enroll for EBPP?
  11. May I use EBPP anytime, day or night?
  12. Who can register for EBPP service?
  13. What do I need to register for EBPP?
  14. Where can I find my account number?
  15. Where can I find my ZIP+4?
  16. What if I forget my password?
  17. How do I change my Password?
  18. How many chances do I have to enter the correct password?
  19. Can I register to pay two different accounts using the same email address?
  20. Can I enroll multiple cable accounts for EBPP?
  21. What can I do if I want to change my EBPP registered email address?
  22. Once I'm a registered user, how do I login to EBPP?
  23. Can I make a payment greater than my regular monthly payment amount?
  24. Is the answer to the security question case-sensitive?
  25. What if my bank routing number does not work?
  26. How far in advance of the due date can I make my payments?
  27. What should I do if I transfer my service to a new account?
  28. When is the money for the payment drawn from my bank account?
  29. Will I be notified when my bill statement is available for online viewing?
  30. What should I do if I change bank accounts?
  31. How can I confirm that my payment has been made?
  32. If an adjustment is made on my account, how will it appear on EBPP?
  33. How does a multiple payment show on my EBPP bill?
  34. What happens if my e-mail address becomes inactive?
  35. What is the billing period for my monthly service?
  36. If I change a product or service on my account, how will it impact my EBPP eBill?
  37. What if I have multiple statments?
  38. May I pay someone else?s accounts using the service?
  39. Will I still receive a paper bill statement if I enroll for EBPP?
  40. When will my eBill be ready?
  41. How do I view my online bill statement?
  42. Can I cancel my recurring transaction?
  43. Can I cancel my one-time payment transaction?

 


  1. What is EBPP?
    EBPP is Orbitel Cable Television's new bill payment option that lets you make payments as well as receive and pay "eBills" online. You can make payments anytime, anywhere, from almost any computer with Internet access. You can also set up recurring payments.

  2.  
  3. What is an eBill?
    An eBill (electronic bill) is an electronic version of a paper bill that you can view online.

  4.  
  5. How does Orbitel Cable's EBPP service work?
    There are 3 basic steps involved in using EBPP:


    Step 1: Registration
    When you first begin using the service, be sure to have your Orbitel Cable Television bill handy, then follow the simple enrollment instructions. You will need to have your Orbitel Cable account number, your ZIP+4 (both appear on your Orbitel Cable bill). You will receive a Registration Confirmation email to the email address that you used to register. This will also be the email address that you will receive payment notifications, profile changes, forgotten password and username communications so please be sure to use your best email address to ensure delivery of these important communications regarding your account.
    Step 2: Making An Online Payment
    Click on the "Pay This Statement" button and be sure to select the correct payment method (i.e. routing and transit number for checking account, checking account number, or credit card).
    Step 3: Reviewing Your Payment Information
    After the payment is processed, it appears in your payment history with a status of "Paid." or in terms of a recurring payment, Orbitel Cable receives your payment on the payment date specified by Orbitel Cable. This date is determined by your billing cycle and billing cycle due date.

  6.  
  7. What are the benefits of EBPP?
    • Save time • Automate bill history
    • Decide how much to pay • Archive bill history (You can view the prior 5 months of billing, plus the current monthly bill)
    • Receive payment confirmation • Free & Secure

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  9. How much does it cost?
    It's FREE! EBPP from Orbitel Cable allows you to view and pay your bill online at no additional charge.

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  11. How secure is my bill payment and personal information?
    Orbitel Cable's EBPP service uses the following methods to ensure that your information is secure:

    User Name and Password
    Your user name and password are unique identifiers that only you know. If you don't share your user name and password with anyone, then no one else can sign onto Orbitel Cable's EBPP service site pretending to be you.


    SSL
    Orbitel Cable's EBPP service uses SSL (secure sockets layer) that ensures your connection and information is secure.

    Encryption
    Orbitel Cable's EBPP uses 256-bit encryption to make your information unreadable as it passes over the Internet.

    Automatic Sign Out
    Orbitel Cable's EBPP automatically signs you out of a session if you are inactive for a period of time. We recommend you sign out immediately after you are finished scheduling and making payments.

     
  12. Do I need any special hardware or software to sign up for EBPP?
    No special hardware or software is required to use this service. You will only need Internet access and a Web browser.

    Please note that most browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption or higher to access your bill. You can download 128-bit encryption by visiting one of the following Web sites:

    • For Microsoft Internet Explorer, please go to:
    http://www.microsoft.com/windows/ie/downloads/default.asp

    • For FireFox, please go to:
    http://getfirefox.com

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  14. What payment methods are accepted?
    You can use your checking account, VISA, Mastercard, Discover, American Express or Diners Club.

  15.  
  16. Can I use my debit card to pay online?
    Yes, you can use a debit card. However, you may encounter some processing problems depending on the restrictions set by your bank. Please inquire with your bank on the use of your debit card. Make certain you are using a debit card that has a credit card symbol on it.

  17.  
  18. If I'm a new Orbitel Cable customer, can I immediately enroll for EBPP?
    Yes, as soon as you become a Orbitel Cable customer, EBPP is available to you. So we recommend that you enroll in EBPP.
  19.  
  20. May I use EBPP anytime, day or night?
    Yes, the electronic billing and payment options are available 24 hours a day. Occasionally the system may be temporarily unavailable for routine maintenance.

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  22. Who can register for EBPP service?
    All active residential customers are eligible to use EBPP. You need access to the Internet and a Web Browser (e.g. Internet Explorer, Firefox, or Google Chrome). You need an Internet e-mail address. EBPP is available for Commercial/Business customers by contacting us at Sales@orbitelcom.com or call our Customer Service Department 24 hours a day at Serving Sun Lakes, SunBird, Robson Ranch, SaddleBrooke & SaddleBrooke Ranch. TELEPHONE CUSTOMER SERVICE: Cable TV, billing or general inquiries: 480-895-8084. Internet or Digital Phone Technical Support Line: 866-364-5010. Serving the City of Maricopa TELEPHONE CUSTOMER SERVICE:Cable TV, billing or general inquiries: 520-568-8890.Internet or Digital Phone Technical Support Line: 866-364-5010.

  23.  
  24. What do I need to register for EBPP?
    For every Orbitel Cable Television Account that is going to be registered with EBPP you need to have a valid e-mail address, zip code, a security question, firstname and lastname (exactly as it appears on your statement), and your 15 digit account number. If any of these do not match with what we have in our system, you won't be able to register to EBPP. In that case, email us at Orbitel Communications or call our Customer Service Department 24 hours a day at Serving Sun Lakes, SunBird, Robson Ranch, SaddleBrooke & SaddleBrooke Ranch. TELEPHONE CUSTOMER SERVICE: Cable TV, billing or general inquiries: 480-895-8084. Internet or Digital Phone Technical Support Line: 866-364-5010. Serving the City of Maricopa TELEPHONE CUSTOMER SERVICE:Cable TV, billing or general inquiries: 520-568-8890.Internet or Digital Phone Technical Support Line: 866-364-5010.

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  26. Where can I find my account number?
    You can find your account number on a recent Orbitel Cable bill in the upper left corner of the statment, or the lower right corner of the payment stub. Please enter all the digits of your account number.

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  28. Where can I find my ZIP+4?
    The zip+4 code is located on the return stub portion of your Orbitel Cable bill. An example would be 21740-1234.
     
  29. What if I forget my password?
    Click on the link, "Forgot Password?" on the login screen. After answering your secret question, your password will be emailed to your registered email address.

  30.  
  31. How do I change my Password?
    Log into your account and click on ?Update User Profile.? Enter in you password twice. Your password must be at least 8 characters long. Click on update profile.

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  33. How many chances do I have to enter the correct password?
    You have five chances before you will be locked out. Then you will need to contact customer service and provide your SSN#, Account Number, Home Phone Number and PIN if you have one on the account. If additional assistance is needed, click on the link, "Forgot Password?" on the login screen. After answering your secret question, your password will be emailed to your registered email address. If you need additional assistance, send an email to us at Sales@orbitelcom.com. com or call our Customer Service Department 24 hours a day at Serving Sun Lakes, SunBird, Robson Ranch, SaddleBrooke & SaddleBrooke Ranch. TELEPHONE CUSTOMER SERVICE: Cable TV, billing or general inquiries: 480-895-8084. Internet or Digital Phone Technical Support Line: 866-364-5010. Serving the City of Maricopa TELEPHONE CUSTOMER SERVICE:Cable TV, billing or general inquiries: 520-568-8890.Internet or Digital Phone Technical Support Line: 866-364-5010..

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  35. Can I register to pay two different accounts using the same email address?
    No. Unfortunately, since the USER ID (email address) and account number are set parameters which validate your log on, you are not able to register two different accounts with the same email address. You can, however, register two different accounts, using two different email addresses. In this case, it is recommended you write down which email address (USER ID) is associated with the appropriate account number.


  36. Can I enroll multiple cable accounts for EBPP?
    Yes, but you will have to use a different email address for each account.

  37.  
  38. What can I do if I want to change my EBPP registered email address?
    In EBPP the email address is used for two purposes, a) as UserID on the Logon page and is unique to your Orbitel Cable Account b) as a way to communicate with you when the bill is ready to view, payment received, etc.. You can change your email address by clicking on "Update User Profile" and all future communications will be sent to that email address. However, your logon email address and password will remain as the old one.

  39.  
  40. Once I'm a registered user, how do I login to EBPP?
    Click on the EBPP link in your registration email and login with your email address and password that you specified. Please bookmark the EBPP link.

  41.  
  42. Can I make a payment greater than my regular monthly payment amount?
    Yes, select the "Pay this statement" button and simply type in the amount of the payment you wish to send instead of your regular monthly payment amount.

  43.  
  44. Is the answer to the security question case-sensitive?
    Yes. The answer to the security question is case-sensitive.

  45.  
  46. What if my bank routing number does not work?
    If the bank routing number does not work, please contact your bank to get the correct number (when banks merge, sometimes routing numbers change) or the number may not match the bank routing number in our system. In this case, you will need to send an email to us at Sales@orbitelcom.com or call our Customer Service Department 24 hours a day at Serving Sun Lakes, SunBird, Robson Ranch, SaddleBrooke & SaddleBrooke Ranch. TELEPHONE CUSTOMER SERVICE: Cable TV, billing or general inquiries: 480-895-8084. Internet or Digital Phone Technical Support Line: 866-364-5010. Serving the City of Maricopa TELEPHONE CUSTOMER SERVICE:Cable TV, billing or general inquiries: 520-568-8890.Internet or Digital Phone Technical Support Line: 866-364-5010..

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  48. How far in advance of the due date can I make my payments?
    If you are making a one-time payment, we suggest you make your payment at least four to five business days prior to the actual payment due date. If it is an automatic/recurring payment it will be drafted on the due date.

  49.  
  50. What should I do if I transfer my service to a new account?
    You will need to go the EBPP website and register your new account number and user id. If you want to keep the same user id, call our Customer Service Department 24 hours a day at Serving Sun Lakes, SunBird, Robson Ranch, SaddleBrooke & SaddleBrooke Ranch. TELEPHONE CUSTOMER SERVICE: Cable TV, billing or general inquiries: 480-895-8084. Internet or Digital Phone Technical Support Line: 866-364-5010. Serving the City of Maricopa TELEPHONE CUSTOMER SERVICE:Cable TV, billing or general inquiries: 520-568-8890.Internet or Digital Phone Technical Support Line: 866-364-5010.. You will receive a paper statement for your new account until you re-register.

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  52. When is the money for the payment drawn from my bank account?
    When making a one-time payment, the funds for the payment are debited from your account within 24 hours. When making a reoccuring payment, the funds are debited on the scheduled payment date which is predetermined by your billing cycle.

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  54. Will I be notified when my bill statement is available for online viewing?
    Yes, you will receive an e-mail notification informing you that your bill statement is ready for viewing.

  55.  
  56. What should I do if I change bank accounts?
    You need to login to EBPP and update your payment information by changing your bank account number. (Click on "Change" button on Account Summary page)

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  58. How can I confirm that my payment has been made?
    After the payment is processed, check the status of the payment by looking at ?Payment/Adjustments? on the Account Summary page. If the status is ?Paid?, then the payment has been sent to Orbitel Cable. You can also check to see if the funds have been withdrawn from your bank account. You can use Orbitel Cable's automated system to check for payments received.

  59.  
  60. If an adjustment is made on my account, how will it appear on EBPP?
    It will appear on your Account Summary page in "Payments/Adjustments" section.

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  62. How does a multiple payment show on my EBPP bill?
    Multiple payments and adjustments are added together for one total which will appear under Payments/Adjustments section.

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  64. What happens if my e-mail address becomes inactive?
    If your e-mail address becomes inactive, log into your account and change your e-mail address. Three e-mails will be sent to you before you are removed from EBPP.

  65.  
  66. What is the billing period for my monthly service?
    Click on Statement Details on Account Summary page to see the billing period.

  67.  
  68. If I change a product or service on my account, how will it impact my EBPP eBill?
    The change will be reflected on your EBPP bill exactly as it would appear on your paper bill.

  69.  
  70. What if I have multiple statments?
    EBPP registers each user at the account level, not the statement level. Therefore, if your account has multiple statements, you only need to register the account once. The username you register will have access to all the statements tied to this account.

  71.  
  72. May I pay someone else?s accounts using the service?
    Yes, as long as you register a valid EBPP Cable account number, a unique email address for that account and if your banking information is approved.

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  74. Will I still receive a paper bill statement if I enroll for EBPP?
    No, your paper bill statement will be discontinued. You will receive an email reminder informing you that your online bill is due.

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  76. When will my eBill be ready?
    Your eBill will be available to you online at the same time each month that you are accustomed to receiving your paper bill.

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  78. How do I view my online bill statement?
    Login to EBPP and it will automatically take you to the Account Summary page, and then click on Statement Details to view the bill.

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  80. Can I cancel my recurring transaction?
    Yes. To do this, you need to log on. Then click the CHANGE button found on the first page of EBPP. Here, you need to select the Non-Recurring Payment option. This will instantly cancel your recurring payment setup.

  81.  
  82. Can I cancel my one-time payment transaction?
    Yes. To do this, you need to call Orbitel Cable at Serving Sun Lakes, SunBird, Robson Ranch, SaddleBrooke & SaddleBrooke Ranch. TELEPHONE CUSTOMER SERVICE: Cable TV, billing or general inquiries: 480-895-8084. Internet or Digital Phone Technical Support Line: 866-364-5010. Serving the City of Maricopa TELEPHONE CUSTOMER SERVICE:Cable TV, billing or general inquiries: 520-568-8890.Internet or Digital Phone Technical Support Line: 866-364-5010 to have a Customer Care Representative delete your payment. You need to do this ASAP. Canceling your payment does not guarantee your payment will not be drafted. For each submitted payment, we attempt to make immediate withdrawals for each transaction. Please make certain funds are available when attempting to make a payment to avoid any non-sufficient fund (NSF) fees.

     


The information stated above is subject to change.


(C) 2016 Orbitel Communications Inc, All rights reserved.